At AZ Wears, customer satisfaction is our priority. As a manufacturer of custom sportswear and apparel, we strive to deliver products that meet the highest quality standards. Please read our Refund and Returns Policy carefully before placing an order.
Custom-Made Products
Most of our products are custom manufactured according to the customer’s specifications, including logos, colors, sizes, designs, and branding.
Because these products are made specifically for you, custom orders are non-refundable and non-returnable, except in cases where:
- The product is defective.
- The wrong product was delivered.
- The product differs significantly from the approved design or order details.
Standard Products
For non-custom or ready-made products, returns are accepted within 14 days of delivery if:
- The item is unused and unworn.
- The product is in its original packaging.
- All tags and labels remain attached.
- Proof of purchase is provided.
Returned items that do not meet these conditions may not be accepted.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.
Please provide:
- Your order number.
- Photos of the product.
- Photos of the packaging.
- A brief description of the issue.
Once verified, AZ Wears will arrange a replacement, repair, or refund where applicable.
Refunds
If your refund request is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are generally non-refundable, unless the return is due to our error.
Order Cancellation
Orders may be canceled only before production begins.
Once manufacturing has started, custom orders cannot be canceled because materials and production costs have already been incurred.
Exchanges
We replace items only if they are:
- Defective
- Damaged during production
- Incorrectly manufactured
- Incorrectly shipped
We do not offer exchanges for customer ordering mistakes, including incorrect size, color, or design selections after production has begun.
Return Shipping
If the return is due to our mistake or a defective product, AZ Wears will cover the return shipping costs.
If the return is for any other approved reason, the customer is responsible for the shipping charges.
Non-Returnable Items
The following items cannot be returned:
- Custom sportswear
- Personalized products
- Private label products
- OEM manufactured products
- Bulk production orders
- Clearance or sale items
- Gift cards (if applicable)
Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us.
AZ Wears
🌐 Website: https://azwears.store
📧 Email: info@azwears.store (Replace with your official email if different.)
📍 Pakistan